They are a part of the Trip.com Group, one of the largest online travel companies in the world with more than 400 million users and a listing on the NASDAQ since 2003 (NASDAQ: TCOM).
They have established a huge hotel network with more than 1.4 million hotels in 200 countries and regions to provide their customers with a superb selection of lodging. Over 2 million unique flight routes connecting more than 5,000 destinations worldwide make up its extensive travel network. So can rely on them to take care of your upcoming vacation when you consider this, with round-the-clock English customer support, and a variety of other travel products.
Trip.com Travel Singapore Pte. Ltd. ("Trip.com Singapore"), a Singaporean company, runs this website (registration number 201613701E). The Trip.com Group of enterprises includes Trip.com Singapore.
Trip.com The Travel Agents Act of Singapore (Cap. 334) grants licenses to Singapore under license number 02943.
all above details i found on there website , so i have something is saw when doing research about this company , and its Poor Customer Service and No Refund YOU CAN LOSS MONEY ,
From 531 reviews, Trip.com's consumer rating of 1.2 stars reveals that the majority of customers are generally disappointed with their purchases. Customer service, full refunds, and credit card issues are the most commonly mentioned complaints from customers at Trip.com. Among hotel websites, Trip.com is ranked 455th.
Another Customer Said
Site mulfunction - company does not take responsibility
Had an experience where due to site mulfunction requested flight date was converted to a wrong date. Purchase was canceled from my side - what else one should do, but as the ticket was non refundable, company does not take any responsibility in this case and had refunded out of total purchase amount only 0.80. Lack of professionalism, customer care, responsibility and what else not. Torture for months… Trip.com - avoid in large scope.
Tip for consumers:
Avoid in large scope
Products used:
Flight ticket
Tickets failed to be issued after "successful" booking and no full refund
I booked a round trip flight with Trip.com. Booking succeeded but next day only one direction was issued tickets, the other direction failed. I received an email: "... sorry to inform you that we failed to issue the ticket due our system glitch." They continued: "... We suggest you cancel this book get refund and rebook on the airline website." So I did. That was already quite bad. But then they issued only a partial refund(!). I inquired about that and they refused to deal with it.
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